The launch commission scheme
Installation targets
| Product | M1 | M2 | M3 | M4 |
|---|---|---|---|---|
| Terminal | 3 | 10 | 18 | 18 |
| All POS | 1 | 4 | 6 | 8 |
The commission matrix
POS, MPOS and Terminal sales share one commission matrix, with two rate floors (POS 0.99%, Terminal 0.39%).
Every 0.05% rate step pays - no dead zones. The right-most column shows the marginal £ for each additional £100k of TPV at that rate.
Additional POS commission
POS install volume bonus
You must have at least 2 POS Premium or Pro sales to get onto the ladder.
A tiered ladder rewarding multiple POS installs in a single month, paying out faster and at higher tiers.
| POS installs / month | Bonus |
|---|
POS upfront bonus
15% of the upfront paid for any POS deal at £500 or above.
| Upfront paid | Bonus |
|---|---|
| Below £500 | Cannot sell |
| £500 or above | 15% of upfront |
MPOS upfront bonus
15% of the upfront paid for any MPOS deal at £250 or above.
| Upfront paid | Bonus |
|---|---|
| Below £250 | Cannot sell |
| £250 or above | 15% of upfront |
Additional bonuses
AMEX rate bonus
You can sell AMEX at four different rates. The bonus per deal depends on the rate sold — higher rates earn more.
| AMEX rate sold | Bonus |
|---|---|
| 3.89% | +£20 / deal |
| 2.99% | +£10 / deal |
| 2.49% | +£5 / deal |
| 1.99% | — |
Teleclose bonus
£80 per install completed for a teleclose lead.
OG bonus
£50 per install completed for a referral you have acquired yourself.
For this bonus to apply, the lead must not exist on any of our existing lead lists.
The rules
How and when commission gets paid, what counts as Churn, and how TPV declarations are reviewed.
When commission gets paid
Payouts are regulated quarterly according to TPV
70% of your matrix commission lands when the customer activates - defined as their first transaction over £123 going through the terminal.
The other 30% lands once a quarter, during the Quarterly Bonus Regulation.
What is Quarterly Bonus Regulation?
- Once a quarter, earned total base commission is recalculated based on the actual TPV of the customer (both the 70% of commission already paid out as well as the 30% of commission to be paid out once a quarter).
- Any difference +/− in actual TPV vs. expected TPV that would have led to a new level of base commission is added/subtracted.
- If a commission payment is to be adjusted by more than £130 (+/−) due to actual merchant TPV, that regulation is skipped and re-evaluated again in the next QBR to avoid seasonality.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Q1 | ✕ | ✕ | ✕ | Jul | ||||||||||||
| Q2 | ✕ | ✕ | ✕ | Oct | ||||||||||||
| Q3 | ✕ | ✕ | ✕ | Jan | ||||||||||||
| Q4 | ✕ | ✕ | ✕ | Apr |
Competition bonuses are paid the following month
Churn - when commission gets reversed
Two ways a customer becomes Churn
A customer is treated as Churn if either of these things happens:
- The customer cancels their agreement with Flatpay within the first 6 months of installation, or
- The customer barely uses the device - actual TPV across the first 3 months is less than 15% of what they declared (seasonal businesses are excluded from this test)
When a Churn is registered, any commission already paid out on that customer is reversed. This includes the matrix payment (the 70% already paid) as well as various bonuses (AMEX, teleclose and POS upfront). The clawback comes out of your variable pay in the month the churn lands.
Activation
First transaction over £123
An install only "activates" and triggers the first 70% of commission once the customer has run a transaction over £123 through the terminal. No transaction = no commission.
Bundles and other operational notes
POS bundles · MPOS pricing
Premium = POS premium + Terminal + Cash drawer (£2,495)
Pro = POS basic + Terminal + Cash drawer + Scanner + Printer + Stand (£1,495)
MPOS = £995 standalone · £495 when sold as a bundle with POS
Upfront commission is 15% of the full bundle price collected.
The upfront floor for a bundle is determined by adding up the minimums for each device in the bundle (POS min £500 + MPOS min £250). If the total upfront collected is below that floor, the deal cannot be sold — Ops will send your contract back.
£123 of AMEX TPV in first AMEX-active month
The AMEX bonus is paid when the customer processes at least £123 of AMEX TPV in the first month they actually take AMEX. Not the first calendar month after install - the first month any AMEX runs through. This keeps the bonus tied to real AMEX usage.
If the customer's AMEX rate is later reduced or removed, the AMEX bonus is reversed - the bonus is contingent on the differentiated rate staying in place.
Pay examples
Three scenarios at the budgeted rate and TPV.
Note: figures are rounded to the nearest £5 for readability.
The three scenarios
Pick a scenario, then tweak
Volume & mix
Pricing & rates
Additional bonuses
Bonus mix
Your monthly breakdown
Estimate only. Matrix commission is paid 70% on activation and 30% via Quarterly Bonus Regulation.