The launch commission scheme
Terminal only commission
AMEX rate bonus
You can sell AMEX at two different rates. Sell at the standard 2.99% to earn an extra £20 per deal.
| AMEX rate sold | Bonus |
|---|---|
| 2.99% (standard) | +£20 / deal |
| 1.99% (discounted) | - |
Teleclose bonus
£70 per install completed for a teleclose lead.
POS commission
POS install volume bonus
A tiered ladder rewarding multiple POS installs in a single month, paying out faster and at higher tiers.
| POS installs / month | Bonus |
|---|
POS upfront bonus
10% of the upfront paid for any deal at £500 or above. Below £500 carries a −£100 penalty.
| Upfront paid | Bonus |
|---|---|
| Below £500 | −£100 |
| £500 or above | 10% of upfront |
The new matrix
POS and Terminal still share one commission matrix, with two rate floors (POS 0.89%, Terminal 0.39%). Values adjusted slightly downwards vs the old matrix.
Every 0.05% rate step pays - no dead zones. The right-most column shows the marginal £ for each additional £100k of TPV at that rate.
The rules
How and when commission gets paid, what counts as Churn, and how TPV declarations are reviewed.
When commission gets paid
Payouts are regulated quarterly according to TPV
70% of your matrix commission lands when the customer activates - defined as their first transaction over £123 going through the terminal.
The other 30% lands once a quarter, during the Quarterly Bonus Regulation.
What is Quarterly Bonus Regulation?
- Once a quarter, earned total base commission is recalculated based on the actual TPV of the customer (both the 70% of commission already paid out as well as the 30% of commission to be paid out once a quarter).
- Any difference +/− in actual TPV vs. expected TPV that would have led to a new level of base commission is added/subtracted.
- If a commission payment is to be adjusted by more than £130 (+/−) due to actual merchant TPV, that regulation is skipped and re-evaluated again in the next QBR to avoid seasonality.
| Jan | Feb | Mar | Apr | May | Jun | Jul | Aug | Sep | Oct | Nov | Dec | Jan | Feb | Mar | Apr | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Q1 | ✕ | ✕ | ✕ | Jul | ||||||||||||
| Q2 | ✕ | ✕ | ✕ | Oct | ||||||||||||
| Q3 | ✕ | ✕ | ✕ | Jan | ||||||||||||
| Q4 | ✕ | ✕ | ✕ | Apr |
Bonuses
Paid the following month
Competition bonuses get paid out the next month.
Churn - when commission gets reversed
Two ways a customer becomes Churn
A customer is treated as Churn if either of these things happens:
- The customer cancels their agreement with Flatpay within the first 6 months of installation, or
- The customer barely uses the device - actual TPV across the first 3 months is less than 15% of what they declared (seasonal businesses are excluded from this test)
When a Churn is registered, any commission already paid out on that customer is reversed. This includes the matrix payment (the 70% already paid) as well as various bonuses (AMEX, teleclose, POS upfront and POS volume contribution). The clawback comes out of your variable pay in the month the churn lands.
Activation
First transaction over £123
An install only "activates" and triggers the first 70% of commission once the customer has run a transaction over £123 through the terminal. No transaction = no commission.
Worked examples
A few example months, computed straight from the matrix and the bonuses.
Commission calculator
Estimate a month's commission. Numbers update as you type.
Estimate only. Matrix commission is paid 50% on activation and 50% on TPV reached, both in M+1. Churn reverses everything paid on that customer.